196 Leveraging Call Center & Virtual Medical Assistants to Enhance Pediatric Care & Reduce Costs

Enhancing Pediatric Practice Efficiency with Call Centers and Virtual Assistants featuring Dr. Igor Trogan

In this episode of The Pediatric Lounge, hosts George and Herb welcome frequent guest Dr. Igor Trogan to discuss the implementation and benefits of call centers and virtual medical assistants in pediatric practice. Dr. Trogan shares insights on the necessity of call centers due to front desk inefficiencies, the logistics of setting up a call center, and the advantages of using virtual assistants from abroad. They delve into the impact on scheduling, patient care, and overall practice management. The conversation also highlights the technology used, the renaming of call centers to 'patient care centers' to avoid blame, and the importance of preserving the human element in pediatric care. Dr. Trogan emphasizes the need for a step-by-step approach to integrate these changes smoothly into any practice.

00:00 Introduction to The Pediatric Lounge
00:38 Meet Dr. Igor Trogan
01:11 The Need for a Patient Care Center
02:31 Setting Up the Patient Care Center
04:53 Virtual Medical Assistants
06:30 Call Center Operations
08:56 Handling Appointments and Records
15:48 Technology and Tools
27:43 Managing Remote Workers
34:58 Challenges with Traditional Medical Assistants
36:46 Advantages of Virtual Medical Assistants
38:08 Managing a Virtual Medical Assistant Team
39:56 The Role of Technology in Modern Practices
44:32 Maintaining Team Culture Remotely
50:16 Cost Savings with Virtual Medical Assistants
51:09 Future of AI in Medical Practices
54:36 The Importance of Human Touch in Pediatrics
01:02:25 Steps to Implementing Virtual Medical Assistants
01:05:15 Conclusion and Final Thoughts